We Clean So You Don't Have To

Service Agreement

Using, AdelinaServiceervice.com web site or ordering services over the phone, fax, and email you accept and agree to be bound by this Customer Service Agreement.

Sunshine Cleaning Service estimates.

1. You agree that the actual price payable is calculated on the total number of hours worked by the cleaners.
2. Any price estimates is based on Sunshine Cleaning Service prior experience, without inspection, and based on information provided by the Customer.
3. If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by Sunshine Cleaning Service Inc, Sunshine Cleaning Service Inc will provide the Customer with the option to pay an increased fee to complete the service or pay the quoted amount without the service being completed.

Cancellation/Rescheduling policy.

1. We request a minimum of 2 business days cancellation or reschedule notice! If for any reason, you have to cancel or reschedule your cleaning appointment, please call us immediately. We are very strict on our 2 business days cancellation policy, please honor it! Less than 2 business days cancellations will be charged a cancellation fee of $46!
2. We will charge a $46 fee: 1.) If you, the customer, call our office after business hours, after 6:00 p.m., and leave a message to cancel the appointment; If our staff show up at your doorsteps and for any reason not able to clean your home. (Example: a locked door, the construction crew is not finished and you the customer have to turn them away) No exceptions!
3. Appointments scheduled within time frame less than 2 business days before actual appointment can be only cancelled or rescheduled with $46 fee. No exceptions !
4. Customer will be also charged a $46 fee if our team arrived at customer location on time, but unable to get in due to customer fault for more than 20 minutes from the scheduled appointment time.

Reservations.

1. The Customer agrees to provide Sunshine Cleaning Service Inc with their valid credit card details at the time of reservation and authorizes to debit any card with an amount equal to any service and/ or cancellation fees that may apply under this Agreement.
2. Sunshine Cleaning Service, Inc reserves the right not to accept a reservation for any reason.

Payment terms.

1. The Customer agrees to pay Sunshine Cleaning Service Inc in full when the service is complete, unless otherwise agreed in advance.
2. You authorize to charge the credit card on file if no cash or check payment received.
3. You authorize to add $5 or 2.9% processing fee, whichever is greater for credit/debit card transactions.

Late payment fee.

1. The Customer agrees that if Sunshine Cleaning Service Inc has not received payment in full for the Service within 30 days from the original service date to pay $35 late payment fee. No exceptions
2. In addition to the amounts set out above, the Customer agrees to reimburse Sunshine Cleaning Service Inc for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by Sunshine Cleaning Service Inc in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date.

Complaints.

1. You agree to inform Sunshine Cleaning Service Inc within 48 hours if you are dissatisfied for any reason with the Service provided.
2. You agree to choose one of the next 3 available days for a free re cleaning.
3. Re-cleaning must be completed within 7 days from the time of initial service. No exceptions
4. Re cleaning time can't be longer than 1 maid 1 hour or 2 maids for 30 minutes.
5. Complain will be denied if customer was notified that it is not enough time to clean properly customer home but customer declined additional time. No exceptions.
6. All outsdanding balances must be paid before we schedule re cleaning.
7. No refunds. No money back. No exception

Minimum order policy.

1. Customer agree that the minimum order policy applies for all reservations. Please see Pricing for minimum order information here. Our minimum order policy based on the type of service you order.
2. Customer agree to pay minimum order amount even if project was completed in less than minimum order time.

Charge Backs

Sunshine Cleaning Service strongly encourages you to contact Sunshine Cleaning Service directly in all cases of suspected fraud or error involving your credit card charges by Sunshine Cleaning Service. In most cases, Sunshine Cleaning Service can correct fraudulent or erroneous charges without bank or credit card company intervention.
If you request that your bank/credit card perform a charge back without first contacting Sunshine Cleaning Service and Sunshine Cleaning Service subsequently determines that the charges at issue are not erroneous or fraudulent, Sunshine Cleaning Service reserves the right to take any available legal action and to hold you responsible for all charge back and other fees and charges that may apply.Our charge back fee is $35 per charge back

Arrival Window

1. Customer agrees there is 60 minutes arrival window for reservations from 9:00 am to 6:00 pm.
We use GPS tracking devices for every vehicle, so proof will be provided. Cancellation fee $46 will apply if customer refuse to let our team in or complete service, if our team late no more than arrival window. If team late more than arrival window this policy does not apply.

Start/End Times.

1. Customer agrees the arrival time starts from the minute the cleaning crew enters your building. All completion times are rounded to the nearest 15 minutes.

Recurring service pricing .

1. Customer agrees that regular appointment rates will be effective starting from the second recurring cleaning.

Pet’s policy.

1. Customer agrees to securely lock pets in one of the rooms or have them out of the house on the service day. If a cleaning crew comes to your home and your dog acts aggressively and is not locked up, Sunshine Cleaning Service reserves the right to refuse the service. Appointment cancellation fee may be applied.

Exclusions and limitations.

Sunshine Cleaning Service Inc is not responsible for:
1. Existing dirt, wear, damage or stains that cannot be completely cleaned or removed.
2. Any wear or discoloring of fabric or surfaces becoming more visible once dirt has been removed.
3. The cost of any key replacement or locksmith fees, unless keys were lost by Sunshine Cleaning Service Inc.

Termination.

1. This Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service Time

Parking

Due increased parking cost we have to apply parking fee where is applicable. If there is no free parking available , customer agree to reimburse for the regular street parking in amount of $3. 50 per hour or less, it is based on your area parking fee.

 

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